ITSM Consulting Services


ITIL® is the most common standard and best practice guide for IT Service Management (ITSM). UniKomm ITIL Consultancy will prepare you for the implementation and adoption of ITIL best practice principles within your organization. Our ITSM consultants provide a pragmatic, well-structured service, focused on achieving results and will help you to define and plan the integration, implementation and management of your IT services following the ITIL service management lifecycle.

Drawing on the considerable experience and knowledge of our team of ITSM consultants as co-authors of ITIL, UniKomm ITIL consultancy includes development of your service strategy, assessment, implementation and continual service improvement.


  • Integrate IT strategy with corporate strategy
  • Effective management and control of IT services
  • Excellent user satisfaction
  • Improved Documentation
  • Higher IT investments ROI
  • Consistent service delivery

How Can We Help

In-Depth Assessment

Our Consultant can develop a package that combines automated questionnaires with onsite workshops, interviews and data collection in order to develop a comprehensive road map for your ITSM program.

Shared Service Center Development

UniKomm consultant will help you develop an effective shared service center for multiple entities. This is a great solution for holding groups trying to reduce costs and improve services

Advanced Process Design

UniKomm consultants can dive as deep as you need including process documentation, technical design specifications, training, communications and more. Our structured approach will improve buy-in and adoption of your processes.

Custom Consulting Service

We’ve been on the forefront of ITSM since 2008 and our consultants have seen it all. Need help with metrics, a communications campaign or setting up ITSM governance? Just let us know and we will be happy to help.