ServiceNow Implementation Services

Overview

Over the last few years, we have seen some big changes in the technology space. Pressure increased on organizations to deliver stronger business outcomes, to innovate and grow. Leading businesses began to leverage new technologies, and look for new business-centric innovations, demanding more from IT. For example, helping staff use mobile devices and applications to enable workforce mobility, or using new cloud services and social media to retain existing customers and attract new ones, and penetrate new markets. But IT is struggling to satisfy this demand for new technology initiatives with their existing investments, resources, and budgets. Many are spending most of their budget for ongoing operations and are not able to deliver new services fast enough and are challenged by security, privacy, and compliance concerns. Meanwhile business departments are acquiring new technology directly – buying their new own devices, using online and cloud services, working directly with service providers and outsourcers. Which means this gap is just getting bigger, and more unsustainable.

For IT to remain relevant to the business, focus must be on supporting “above-the-line” initiatives that drive revenue and growth, while at the same time optimizing “below-the-line” IT initiatives that keep the business running and the lights on. The real opportunity is for IT is to transform from managing technology to delivering innovation.

Benefits for you

  • Largest fully certified team in GCC
  • Increase Efficiency of Service Operations
  • Empower staff with self service
  • Eliminate the pain of ITSM Solution upgrade
  • Extend visibility with advanced reporting
  • Extend platform scope from IT to other departments

ServiceNow Platform Implementation

With the largest number of certified resources of ServiceNow in Saudi, UniKomm can help your organization deploy the #1 Service Management solution in the market today at lighting speed. Go are the days when your implementation time frame is 6 months or more. Today, we have deployed processes such as incident management for a 700+ organization in less than two weeks.

What Can We Implement

IT Service Management

No matter how complex your processes, our team of experts will help you map them into service now incident, problem, and change platform capabilities.

Customer Service Management

Full Omni-Channel solution with powerful self service functionality and field force management.

IT Operations & Cloud Management

Our team will help you plan and implement cloid management and orchestration solutions that will help you automate and control your network and data center.

HR, Facilities, and More

From a single self-service portal, UniKomm can help you get the most out of your ServiceNow solution by extending service management capabilities to other departments in the company.

Our Approach

Plan

One half-day kick-off meeting to review project goals and expectations, requirements, project plan and customer team resource requirements.

Discover

We review preconfigured processes and ServiceNow best practice processes and compare to the client required modifications. This includes all process such as incident, problem, change, configuration, and service catalog.

Prepare

This step includes first level integration such as LDAP and migration of customer data into ServiceNow platform.

Deploy

Our team will then proceed to deploy the confirmed design into development environment.

Testing & Go-Live

Pre-production testing and user training before going live. Also included a clone production system or development environment.