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Support & Enhancements

Get Immediate and Superior Technical Support

UniKomm technical support and Optimization Services go beyond implementation to provide customers with services that span the entire lifecycle of the customer’s ServiceNow solution.

From inception through deployment and beyond, ServiceNow certified experts help customers maximize their ServiceNow investment. Current offerings include a basic Health Check Configuration Review and Remote Administration Services

Options for Existing ServiceNow Customers

As a ServiceNow customer, your needs are unique and urgent, Unikomm technical support packages will ensure that you can get the most value from their ServiceNow investment. We can provide a number of options for both short term (Hourly) to long term (Yearly)

Dedicated ServiceNow Certified Engineers

If you have expanding needs and multiple ongoing projects, UniKomm can provide you with your own team of one or more certified ServiceNow engineers and Consultants. These engineers will be working exclusively for you and under your guidance.

  1. Onsite Resident Consultant: The consultant will join your organization for the entire duration of the contract and report directly to you
  2. Remote Consultant: The consultant will work exclusively for you and reports directly to you. He will be based in our remote operations center.

Hourly Technical Support Packages

For customers with occasional needs or who need periodic technical support, UniKomm provides hourly prepaid packages that can be used anytime and from anywhere.

  1. Flexible packages starting from 120 hours annually
  2. Customer portal login to request support or enhancement 24/7
  3. SLA to ensure response and resolution time.
  4. Reports and dashboard to review progress and activities

Technical support packages can be used to request any services including:

  1. Enhancement to existing implementation
  2. Installation and configuration of new modules or workflow / SLA / Security, etc
  3. Software upgrade and testing
  4. On-Prem support and remote administration

ServiceNow Health Check

Health Check Configuration Review includes the following services:

Review of customer’s deployment by a ServiceNow technical consultant

Automated technical best practices scan of customer’s configuration

Diagnostics of potential issues that impact performance and upgradeability

Remote Administration Services provide customers with appropriate resources and expertise when needed. This allows customers to more efficiently manage staff and projects, accelerating implementation timelines and innovation. Available services include:

Guidance Activities

Guidance on technical configuration alternatives – ServiceNow can take customer developed use cases and generate technical configuration specifications for implementation

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Maintenance Activities

Configuration of the ServiceNow applications and platform features to meet customer defined requirements

Enhancement Activities

Technical configuration support for customer or third party led implementation projects to deploy additional application functionality