Automated Service Mapping: Your Powerful Secret to a Service-Aware Infrastructure

Why is automated service mapping and what can it do for your enterprise? Read on to find out, and get insights on best practices for your implementation.

Enterprises are currently accelerating their digital transformation initiatives as digital services have become a standard for competitiveness in this new economy.

IT is on the frontlines of this revolution towards empowering customer interactions, improving efficiency, and unlocking business insights. To successfully handle these critical tasks, IT needs to have full visibility into how each infrastructure and application works. Otherwise, they will not be able to resolve service outages, assess the impact of infrastructure developments, nor optimize service architectures.

Despite all of these facts, numerous enterprises still use manual tools to document and monitor these fundamental tasks. Doing so increases the potential for errors and leaves IT without the visibility it needs to deliver resilient services the organization depends on.

Today’s rapidly expanding and evolving cloud environments make accomplishing these tasks by hand even more challenging. Thus, enterprises need to look into automated ITBM tools that will drive service-aware operations for them to cope with the current digital landscape.

Why is automated service mapping important?

The primary function of service mapping is to discover all infrastructures and applications in your organization and build connections between those services and your devices. As such, it plays a critical role in avoiding disruptions, ensuring secure data migration, and fortifying compliance. 

When implemented correctly with the right tools such as ServiceNow, automated service mapping can drive business resilience and heighten your enterprise’s competitiveness.

Automated service mapping enables IT teams to:

  • Identify the primary cause of service outages and any potential bottlenecks that may cause major disruptions
  • Resolve issues before they negatively impact business operations
  • Determine the most high-level risks and prioritize addressing them by automatically creating incident tickets to deliver the most appropriate resolutions
  • Become more proactive and take much less time to resolve issues 

Generating long-term value from these capabilities and successfully implementing them requires a strong foundation.

Here are some of the best practices you’ll need to strategize, implement, and maintain your use of automated service mapping tools:

Automated Service Mapping Best Services

Envision the results you want to achieve from automated service mapping

Start by drilling down on your specific goals and determining the value you want to gain out of your Service Mapping strategies. As you are bound to make critical calls throughout the implementation and maintenance phases of your Service Mapping journey, this will serve as your guide in making decisions aligned with your business goals.

Don’t rush the critical planning and management stage

When you do automated service mapping, you should develop measurable key performance indicators (KPIs), governance, and organizational change management strategies. Without proper planning and change management initiatives, your organization may not be as responsive to your digitalization efforts as you would expect.

Involve the right people who can guide you on your automated service mapping journey

The success of any automated Service Mapping journey relies highly on the people who are involved from the strategizing down to the optimization stages. As such, it is equally important to choose the right people most suitable for each duty and responsibility, particularly those who will be handling key functions in the implementation and governance roles. Determine the technical qualifications and levels of leadership needed for each specific function to assign the best people for the job.

Without a resounding executive involvement in any of your digitalization initiatives, it may be bound for failure. Beyond securing corporate buy-in for budget requisitions and approvals, executive leadership presence is essential in persuading your entire organization to adapt to new technologies and the changes they bring. Implementing Service Mapping is no exception as it involves multiple teams across your enterprise.

Having the right IT Business Management practices and tools can drive service-aware operations for your organization to cope with the current digital landscape and remain competitive.

Unikomm, the first ServiceNow partner in GCC, is one of the top ServiceNow consultants in Saudi Arabia. We have a team of ITBM experts who can help you create greater value from your ITBM initiatives and implement change faster across the enterprise. Let’s work together in delivering what your organization needs when you need it.

For more information on why – and how – you can digitalize the other areas of your enterprise, read more here.

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