FROM REACTIVE ACTIONS TO CUSTOMER-CENTRIC RESOLUTIONS:

Here's How You Can Proactively Address Customer Concerns with ServiceNow CSM

Improve service operations and solve customer problems with engaging digital workflows

Here are 4 Reasons Why You Should Calibrate Your Customer Service Flow with ServiceNow CSM

Our Focus Is Our Key Differentiator

Unikomm’s focus on our customers, their challenges, and responsive solutions, not to mention localization, is our key differentiator.

  • ServiceNow-Focused. Our core mission is to help you bring a consolidated and automated user experience to your enterprise, using the ServiceNow platform.
  • Country-Focused. Unikomm is the only ServiceNow partner in the GCC to provide an in-country SaaS version of ServiceNow.
  • Customer-Focused. Our service will be tailored to your needs. Since 2008, our consultants have been helping companies in Saudi and the GCC build, develop, and enhance their IT operations, increase business efficiencies, and reduce costs associated with downtimes and poor process design.
  • Saudi’s First. Unikomm is the first certified Saudi partner of ServiceNow Inc, the leading provider of Enterprise Service Relations Solutions.

What Our Clients Say...

Here’s how we’ve helped companies in Saudi Arabia transform their digital aspirations with ServiceNow.

“Like other enterprises, we once were concerned about mitigating risks and monitoring for compliance. But thanks to ServiceNow, we are more confident of our business continuity and resilience.”

Real Estate Company in Saudi Arabia

Unikomm client for ServiceNow ITSM, GRC, ITBM

“Innovation is essential especially in highly competitive industries such as ours. Through the ServiceNow Virtual Agent, we were able to ensure business continuity while elevating our customer support, thus, increasing our productivity and making us one step closer to our business goals.”

IT Services Provider in Saudi Arabia

Unikomm client for ServiceNow ITSM, CSM, and FSM

“We believe that customer loyalty is the leading factor in business growth and sustainability. Since the implementation of our service provisioning automation via ServiceNow, we have significantly reduced time to address our customers’ needs.”

Telecommunications Services Company in Saudi Arabia

Unikomm client for ServiceNow CSM