Employee Self-Service | 5 Tips to Help your Team Embrace It

Looking for simple and actionable tips to make it easier for your employees to adopt an employee self-service software? Here are some of them.

The most successful enterprises invest highly in their workforces, and this includes prioritizing digital initiatives that meet their evolving needs and preferences. 

According to Gartner, 69% of the workforce expect companies to provide a seamless digital employee experience that will help improve their day-to-day professional lives.

Human resources departments take on a significant role in facing this constantly-growing requirement for increased efficiency and accuracy when it comes to managing employee requests and data. They deal with large amounts of paperwork that are all essential yet time-consuming. Manually laboring on these tasks hinders HR from becoming true strategic assets to the organization.

This is where an Employee Self-Service (ESS) Software comes in.

By digitizing and automating repetitive tasks using employee self-service tools, your HR team will be able to focus on more value-adding projects — while giving employees higher visibility and greater control over how their data is managed. 

Here are some tips that HR managers and innovation leaders can take to help their organizations effectively adopt employee self-service.

Employee Self-Service Tip 1: Aim For Relevance

The key component of any ESS portal is its knowledge base. It should include the most common employee requests and queries for your system to be comprehensive enough to cater to their needs. 

Therefore, it is crucial for business leaders to become proactive in securing the most accurate data before developing your ESS system’s knowledge base. If your employees are unable to find answers to their most basic requests, they will not see the value of your ESS.

Employee Self-Service Tip 2: Focus on Ease of Use

While employee self-service portals are expected to be fully comprehensive, there won’t be any use for them if your employees cannot navigate them. A seamless, low-effort experience while using your ESS system will encourage them to continuously utilize the platform. 

Otherwise, they will revert to manually requesting assistance. Thus, you need to consider the intuitiveness of its design, the visual representations of data, and the ease of its search functionalities.

Employee Self-Service Tip 3: Optimize for Mobile

In this current remote and hybrid work environment, providing mobile-optimized employee self-service has become more relevant than ever. A dedicated mobile app or browser-based access to your ESS system can provide your employees with access to manage their data and perform essential tasks whenever they need to and from wherever they are.

Employee Self-Service Tip 4: Create a Change Management Roadmap

Introducing new technological advancements and changes to your organization can be unnerving for employees who have grown used to traditional processes. HR and innovation leaders play a crucial role in rallying for the consensus of employees across the organization to adapt to changes. 

It is then important for you to take the lead in helping your employees understand how ESS can benefit them. This can be done through a strategic change management plan that will drive change adoption within your organization.

Employee Self-Service Tip 5: Assign Internal Ambassadors

Change resistance is unavoidable in any enterprise, but having champions for your ESS efforts can lessen the burden of convincing each and every one of your employees to adopt your new technologies. 

Building a group of internal ambassadors can also help you determine what your employees’ hesitations, concerns, and queries are. With a group of people who can give you insights into the experience, you will be able to take uncertainties into account as you move forward.

Using ITOM tools and systems does not only affect operations that serve external clients. It also affects your core customers — your employees and internal stakeholders. 

Putting their needs first by establishing systems that will make their daily professional lives easier will reap benefits for your organization in the long run. With the right ESS practices and tools, you will be able to provide more proactive services that will drive employee productivity, engagement, and retention.

Unikomm, the first ServiceNow partner in GCC, is one of the top ServiceNow consultants in Saudi Arabia. We provide customized ITOM solutions that address enterprises’ specific pain points. We look forward to working with you in providing solutions that deliver seamless employee experiences. Schedule a call with our ITOM consultant today.

For more information on why – and how – you can digitalize the other areas of your enterprise, read more here. 

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