IT Operations Management

Proactively Identify Service Issues, Pinpoint Disruptions, and Automate Remediation

Business service outages negatively impact customers, partners, and employees—resulting in financial losses and damage to company reputation. With ServiceNow, eliminate outages with a service‑aware approach, ingest operational information, and enable IT to proactively address issues and quickly respond to incidents.

Unikomm has helped many organizations streamline, simplify, and document their business services. Using ServiceNow Service Automation Platform, we can empowers IT to bring consolidation, automation and a consumerized user experience to the enterprise, within and beyond IT. ServiceNow platform is also well suited for building custom applications that automate unstructured work processes, fulfill requests through self-service interfaces and consolidate disparate legacy applications onto a platform with a single system of record.

Why ServiceNow ITOM?

  • Identify Issues Faster
  • Reduce Downtime
  • Monitor Business Services, not network elements

How to Eliminate Service Outages:

  • Map Business Services to infrastructure using ServiceWatch
  • Keep Service Maps Current
  • Collect Event using Event Manager
  • Prioritise, Prioritise, Prioritise
  • WOW, Total Visibility

How We Deploy ServiceNow?

Using a library of pre-defined process packs and Point-and-click design tools to create powerful workflows, Unikomm can automate and integrate processes with service catalog integration to automate request and delivery. We can also build automatic documentation and audit history throughout IT. Your team will be able to provision public (AWS) or private clouds in minutes and optimize usage through the entire cloud lifecycle.